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Terms & Conditions

Terms and Conditions for Online Shopping

  • 1. Commercial policy

    1.1 The "seller" Filipa Van Brabant Clothing, Lda. has products for sale on the website www.phiclothing.com, and the “ecommerce” services are available exclusively to end users / “consumers”.
    1.2 The “Consumer” means the individual who acts/purchases outside of their business or profession. If you are not a “consumer”, we ask that you do not make purchases on the online sales site www.phiclothing.com.
    1.3 Filipa Van Brabant Clothing, Lda. reserves the right not to process orders received from users who are not "Consumers" or those who are not in accordance with the general conditions of sale of the Seller Filipa Van Brabant Clothing, Lda..
    1.4 These conditions and general terms of sale exclusively regulate the offer, transmission and acceptance of orders placed on www.phiclothing.com between consumers of the online store of Filipa Van Brabant Clothing, Lda (www.phiclothing.com ) and the seller.
    1.5 The "Consumer" must provide the "Seller" with an email address, or data relating to another form of contact, which is correct and complete and accepts that the "Seller" can contact him using this data, if he deems it necessary .

  • 2. How to order

    2.1 To order from www.phiclothing.com, the user must have an email account and their browser must be configured to accept cookies and pop-ups, in order to allow the enjoyment of all the navigability conditions of the online store www.phiclothing.com.

    Placing an order on www.phiclothing.com is easy:

    1. Find the products you want to purchase;

    2. Add the selected products to the Cart;

    3. Complete the purchase;

    4. Select the payment method;

    5. Review your order;

    6. Make the payment and confirm the order;

    7. You will receive an order confirmation by email;

    Your order is confirmed when you select the "Confirm Payment" (Checkout) button at the end of the purchase process.

    When Filipa Van Brabant Clothing, Lda. receives your order, a message will appear on the screen with your order number and all its details. The purchase agreement is finalized at that time.

    An order confirmation is sent to your email. We suggest that you print or download this copy for future reference.

    We reserve the right not to accept your order, or cancel it even after automatic confirmation.

    By sending the order form, you are accepting the general conditions of purchase, as well as other existing conditions at www.phiclothing.com, through links, including the conditions and general terms of use.

    The seller may not process orders that do not have sufficient guarantee of good collection; when orders are incomplete or incorrect, or the ordered products are no longer available. In the aforementioned cases, we will inform you by email that the sales contract has not been concluded and that the seller has not proceeded with the sale, specifying the reasons for this.

    If the products displayed in the online store (www.phiclothing.com) are no longer available at the time of your last access or when the seller receives the order, the seller must inform you of their unavailability within 30 days of receiving the order. .

    If an order has been placed and payment has been made for products that are no longer available, the seller will refund the money paid for the unavailable items.

    2.2 Right not to accept the order or cancel the purchase

    Filipa Van Brabant Clothing, Ltd. reserves the right to refuse any order for any reason. We also reserve the right to cancel any purchase (even if it has already been accepted by us), (among others) in the following situations, exempt from liability for any damages or costs:

    o The product is no longer available/in stock (payments will be refunded);

    o Billing information is not correct or verifiable;

    o The order is flagged by our Security Systems as an incorrect order or an order susceptible to fraud;

    o The transfer for payment of the order was not received by us within a period of 5 days after acceptance of your order;

    o If we believe you are under 16;

    o If we believe you are a reseller;

    o It is not possible to deliver to the given address.

    2.3 Data verification

    After receiving the order, we can carry out some checks on it before preparing it.

    These checks may include address verification, credibility and fraud checking. With regard to fraud checking, we run partially automated checks on all orders to filter out unusual, suspicious or identified transactions as susceptible to fraud. Suspected fraud will be investigated and, if necessary, prosecuted. By confirming your order, you agree with these conditions.

  • 3. Payment Methods

    3.1 Payment Methods
    You can find the available payment methods in the Payment section of the website. We do not accept any other payment methods other than those mentioned. Please do not attempt to pay by any means other than specified. If you do, we cannot be held responsible for loss of payment or any other damages that may arise.
    3.2 Payment Processing
    If you pay by credit card, we will deduct the amount due from your account as soon as the purchase operation is completed. In the case of payment by Credit Card, all details (eg card number or expiration date) will be sent via encrypted protocol to the company that provides remote electronic payment services, without third parties having access to the transmitted information.
    This information will not be used by Filipa Van Brabant Clothing, Lda., except to carry out the necessary procedures for the purchase or reversal, in case of return, in accordance with the exercise of the right of return or for reporting cases of fraud to the police.
  • 4. Payment security

    The  www.phiclothing.com store uses one of the most robust security technologies among the available encryption platforms.
    Your payment information will be encrypted from the moment you enter until your transaction is processed and will not be stored on a public server. Although we use encryption software, the security of information and payments transmitted over the Internet or via email cannot be guaranteed.
    Filipa Van Brabant Clothing, Lda cannot be held responsible for any damage suffered as a result of the use of electronic means of communication including, but not limited to, recurring damages from failures or delays in the delivery of electronic communications, interceptions or manipulations of electronic communications by third parties or by computer programs used for communications or virus transmissions.
    If you choose to pay by Multibanco Reference, we will start processing the order after we have received payment. This can take several days. Once 5 calendar days have passed after placing the order, and if we have not received any payment, it will be cancelled.
    Payments can only be processed if the information to be used for billing can be verified.

  • 5. Reservation of ownership

    Filipa Van Brabant Clothing, Lda retains ownership of the company's products until it has received full payment for all such products.
  • 6. Prices

    6.1 The prices of the products displayed on the website include VAT, where applicable. Shipping fees apply per order. The exact price of the shipping fee will depend on the country where your order will be delivered. For additional information on shipping rates by country, see the Shipping section of the website.
    6.2 Prices are all quoted in euros, except in the USA, Canada and Mexico where they are quoted in dollars. Please note that changing delivery country may have an influence on prices due to shipping costs.
    6.3 Your total price: The total price specified in the final checkout menu includes taxes and shipping costs. Prices are quoted at the time of order confirmation, which you can print or download for future use. Please pay only the exact amount specified in the order confirmation and make individual payments per order.
    6.4 Price changes: The prices of the products shown on the website are subject to change. Phi Clothing reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.
    6.5 Pricing errors: Please note that even though the website has been updated with extreme care, it is possible that the pricing information on the website may contain errors. Phi Clothing is not committed to the offer and reserves the right to cancel your order in the event that such an error occurs.
  • 7. Quality and guarantee

    Phi Clothing does not sell second-hand, defective or substandard products. The main features of each product shown on www.phiclothing.com can be found on each product page.

    The products offered for sale on our online store www.phiclothing.com may not exactly match the actual garment in terms of image and colors, due to the Internet browser and monitor used.

    All products have an identification label. Do not remove the product label if you want to return the purchased product.

    If you decide to exercise the right to return the purchased products, Phi Clothing has the right not to accept the return of products that are returned without the label or that have been altered from their original state or damaged.

  • 8. Shipping and Delivery

    8.1 We ship the products from Monday to Friday from 9 am to 6 pm. We do not ship on holidays. We can only fulfill the delivery of an order if the delivery address is a house, an office or a delivery point in the countries available for delivery.

    To receive the order, it is necessary to ensure that someone is at the address. This service does not include scheduling or marking options, so the delivery of the order will be carried out without prior contact by the carrier. We do not guarantee this period during periods of promotions, sales, Christmas and out of stock.

    A delivery is considered made or a product is considered delivered with the signature of the delivery receipt at the agreed address.

    8.2 Delivery Times: If you confirm your order on a business day before 12:00 noon and make the payment by Credit or Debit Card, or via MbWay and Paypal, your order will be shipped on the following business day (weekends and holidays are not considered working days). If you choose to pay by ATM reference or bank transfer, shipping is less efficient, as we will only ship after we have received payment. This can take between 5 to 7 days.

    Filipa Van Brabant Clothing, Lda will not be liable for non-compliance, or delay in compliance, with any obligation that is due to an event of force majeure, that is, an event, act or omission, beyond its reasonable control (Event of Force Majeure - which comprises any event, act or omission beyond the reasonable control of the "Seller").

    We will attempt to deliver on time as far as commercially reasonable. As a rule, we always proceed in this way, however, we cannot guarantee timely delivery.

    8.3 Partial Deliveries: Whenever possible we will try to deliver everything in just one shipment. However, we reserve the right to split delivery of the order, for example (but not limited to) if a part of the order is delayed or unavailable. In the event that we proceed to divide the order, the customer will be notified, by email, of our intention to proceed in this way. For this purpose, the e-mail address provided by the customer at the time of purchase will be used.

    8.4 Inspection upon delivery: Upon delivery, the customer must inspect the package for any damage. If it is found that the products are damaged, the customer must not accept delivery of the order, which will be returned. Filipa Van Brabant Clothing, Lda will refund the amounts paid for the order and transport, as soon as the warehouse receives and completes the return process.

    Any claim for non-receipt of an order must be made within a maximum period of 30 days from the date of placing the order. After this period, Filipa Van Brabant Clothing, Lda cannot be held responsible for its loss.

  • 9. Shipping Fees

    9.1 Shipping charges are applied per order. The exact price of each shipment depends on the country of delivery. For more details on the shipping price by country, please refer to the Shipping section of the website.

    9.2 Free shipping: If the customer places an order whose value exceeds the minimum order value defined for his country or campaign, the shipment will be made free of charge, that is, free of charge.

  • 10. Returns and Cancellations

    10.1 Order cancellation before shipment: The customer can cancel the order, as long as it has not yet been shipped. If the customer places an order and wants to cancel it, he should contact our Customer Service and ask for the order to be canceled, via the e-mail address info@phiclothing.com
    If the cancellation request is successful, the customer will be notified by email of this decision and the cancellation will be processed free of charge for the customer. If the cancellation request is not possible, the products will be sent to the customer who, if he maintains his intention to cancel the order, must refuse to receive them. The products will be returned and, upon receipt, the reversal will be processed. Orders for personalized products cannot be canceled prior to shipment, as the customization process is already underway, as it starts immediately upon receipt of the order.
    10.2 Return of defective products: The customer has the right to return the products delivered if it is found that they are defective or otherwise non-compliant with the products ordered. Returns can be made within 30 days of receiving the order. This does not affect your statutory rights. If your complaint is justified, the price and shipping costs will be refunded. For more information on how to proceed with the return and information about the reversal, please consult the Exchanges and Returns menu on the website.
    10.3 Return of products due to withdrawal: If for any reason you are not satisfied with the products you ordered, you can return them within 30 calendar days of receipt, provided that:
    a) The products have not been washed or used (unless the product contains information to the contrary, the customer has the right to try on clothes and shoes to test the size and shape, but cannot use them);
    b) The product retains its original characteristics and the packaging is undamaged (packages opened carefully will not be considered damaged);
    c) The product is complete (eg both items of a pair must be returned);
    You cannot return:
    a) Products that have been adulterated;
    b) Customized products.
    10.4 Return of offers: It is currently not possible for a person who has received a product as a gift from someone else to return it. In this case, to proceed with the return, you must contact the person who purchased it, in the sense that they proceed with the return, in accordance with the Return Conditions.
    10.5 Exchange of products or sizes: Exchanges are not accepted. To exchange a product, please return it within the terms and conditions provided and please proceed with a new purchase.
    10.6 Information on returns: If your return is justified by the existence of a defect or non-compliance with the ordered products, Filipa Van Brabant Clothing, Lda will bear the shipping and return costs. If your return has been made for reasons other than the justified existence of a defect or non-conformity of the products ordered, Filipa Van Brabant Clothing, Lda will not reimburse the shipping costs.
    Refunds will be made using the same payment method used for the purchase. If it is necessary to make a bank transfer, the customer must provide their bank details (IBAN and SWIFT code) to our Customer Support, when starting the return process. This indication is necessary for us to refund the money to your account. The customer will receive the refund after the product(s) has been returned and processed.

  • 11. Customer support

    For additional information, you can contact the seller via email to info@phiclothing.com or you can also do it by phone to the following number 00351 918101127. You can also obtain information in the FAQ's section of the website.

  • 12. Conditions applicable to Promotional Codes (discounts)

    12.1 When used in accordance with the established rules, a promotion code entitles the user to enjoy a promotion/discount on the purchase of a specific product or for a set of products, during the period indicated/associated with the promotional code/promotional campaign .

    12.2 Promotional codes can only be used for online purchases made on the website. It is not allowed to sell, exchange or give away a promotional code. The customer carrying the promotional code may not upload or make available a promotional code on any website or other public form of gift, donation, sale or exchange. The use of promotional codes for commercial purposes is not permitted.

    12.3 The promotion code is connected with the brand Filipa Van Brabant Clothing, Lda. The use of the promotional code in connection with another brand, company or name is not permitted. It is also not allowed to use the promotional code in an illegal, abusive or disrespectful way, as well as in any other way that could harm the reputation of Filipa Van Brabant Clothing, Lda.

    12.4 The use of the promotional code is subject to only one use per product and per order. Promotional codes cannot be combined with any other promotions or special offers.

    12.5 Promotional codes are not exchangeable/exchangeable for cash.

    12.6 Filipa Van Brabant Clothing, Lda is under no obligation to reissue or refund promotional codes. However, in case Filipa Van Brabant Clothing, Lda decides to reissue or refund a promotional code, you need to have access to the initial promotional code. To do this, you must keep a copy of your promotional code, otherwise it cannot be reissued or replaced in case of loss.

    12.7 In cases where Filipa Van Brabant Clothing, Lda reissues/refunds the promotional code, the discount of that amount can only be applied to a purchase equal to or greater than the purchase in which the discount/promotional code was issued.

    12.8 Without prejudice to any other rights, Filipa Van Brabant Clothing, Lda may have/has the right to immediately invalidate the promotional code, if Filipa Van Brabant Clothing, Lda has reason to suspect that a promotional code is being used : with violation of the aforementioned assumptions, by usurpation or in other cases in which Filipa Van Brabant Clothing, Lda has reasons to proceed in this way.

  • 13. Availability

    Fulfillment of all orders placed on the site is subject to availability. Filipa Van Brabant Clothing, Lda tries to ensure that all items offered for sale on the website are in stock. However, Filipa Van Brabant Clothing, Lda reserves the right not to accept any orders or cancel orders already confirmed for products that are no longer in stock. In these cases, Filipa Van Brabant Clothing, Lda will inform the customer of this fact and will refund the amount paid.

  • 14. Validity of the promotion

    The offers on the site are only valid for the time they are displayed on the site, unless information to the contrary is communicated on the site. Filipa Van Brabant Clothing, Lda is not bound by any offer, if there are errors or mistakes in spelling, prices or others in the information on the site. Filipa Van Brabant Clothing, Lda reserves the right to cancel any purchase and sale made under such errors.

  • 15. Liability

    15.1 Filipa Van Brabant Clothing, Lda will only be liable for damages suffered by the customer in the event that such damages result from breaches attributable to the contractual obligations of Filipa Van Brabant Clothing, Lda towards the customer, or in the case of Filipa Van Brabant Clothing's liability, Lda results from the applicable legal law.
    15.2 If the customer has suffered damages related to the activity of the website, the liability of Filipa Van Brabant Clothing, Lda will be limited to:
    Damage to Filipa Van Brabant Clothing, Lda products or other materials;
    Reasonable and verifiable costs incurred by the customer in finding the cause and amount of compensation attributable to the damage;
    The maximum reimbursement of the aforementioned indemnity will be (if applicable) the price of the products in question.
    15.3 Filipa Van Brabant Clothing, Lda cannot be held responsible for damages suffered by third parties resulting from the use of any of our products. Filipa Van Brabant Clothing, Lda cannot be held responsible for damages suffered by the customer as a result of improper use of our products.
    15.4 Filipa Van Brabant Clothing, Lda is not responsible for damages resulting from incorrect information on the website.
    15.5 In the event that the customer suffers damage as a result of gross negligence or willful misconduct on the part of Filipa Van Brabant Clothing, Lda, none of the limitations set out in this article apply.

  • 16. Applicable law

    The present general conditions and all emerging disputes that are related to these general conditions, including their validity, the use of the website or any purchase therein must be governed by Portuguese law.

    In the event of any dispute arising from the purchase and sale made with Filipa Van Brabant Clothing, Lda through this website, the consumer has the right to resort to the CNIACC - NATIONAL CENTER FOR INFORMATION AND ARBITRATION OF CONFLICT CONSUMPTION to have the dispute resolved. dispute between the parties.

  • 17. Amendment of Terms and Conditions

    Filipa Van Brabant Clothing, Lda has the right to change these Terms & Conditions at any time. The customer is subject to the principles and terms in force at the time of his order, unless the law or competent authority imposes any amendment to them.

  • 18. Information on the website

    Although Filipa Van Brabant Clothing, Lda works its website with great care, the information, texts, graphic documents, films, music and/or other services may contain errors or be incomplete or incorrect.

    Filipa Van Brabant Clothing, Lda cannot be held responsible for any damage resulting from the use (or inability to use) of the website, including damage caused by viruses or any inaccuracy or imperfection of the information, unless such damage is the result of willful misconduct or negligence by part of Filipa Van Brabant Clothing, Ltd.

  • 19. Trademarks and copyright of the website

    The user/customer of the site is not authorized to use or reproduce any of these trademarks or registered names as this constitutes a violation of the rights of the holders.
    Everything relating to the design, texts, documents, films, music and/or other services of the website, the selection and organization of the same, as well as the entire compilation of software (including applets) and all other materials on the website are the property of from Filipa Van Brabant Clothing, Lda and its suppliers.
    Users/customers are only authorized to electronically copy and print portions of the site if this is necessary to place an order on the site or to use the site as a source for purchase.
    The user/customer is not authorized to make any other use of the website or the information and materials contained therein, including reproduction for purposes other than those mentioned above, modification, distribution or republication.
    If the user/client intends to use information or materials from the site, he needs to obtain prior written authorization granted by Filipa Van Brabant Clothing, Lda.

  • 20. General e-gift conditions

    E-gifts purchased or issued through our online store are for exclusive use at www.phiclothing.com.
    After purchasing or issuing an e-gift, it cannot be converted into cash nor can it be refunded by any other type of payment (MbWay, VISA/MASTERCARD or Paypal).
    If you have selected the e-gift refund method on your return, it will be sent to the email address included in your order, as soon as the conformity of your item has been validated after receipt at our warehouse.
    This e-gift, generated within the scope of a return, cannot be converted into cash or the means of payment used by the customer in the original order.
    Reversals of orders paid with e-gift will always be returned by the same method, that is, e-gift.
    An e-gift can be used for purchases above or below your balance. If the amount of your purchase is higher, you will be asked to pay the remaining amount. If the value of your purchase is lower, your e-gift code keeps the surplus value in balance. Your e-gift can be used as long as it has a balance.
    You can use more than one e-gift in the same order.
    You can check the balance of your e-gifts at any time by accessing your Client Area, selecting the Profile tab and choosing the “E-Gift Balance” option.
    The purchase of e-gifts cannot be combined with campaigns, discounts or promotions.
    The use of e-gifts is valid for any item and can be combined with campaigns, discounts and promotions.
    The use of e-gifts is only allowed to registered customers.

  • 21. Resolution of consumer disputes

    Livro de Reclamações Online: www.livroreclamacoes.pt .

    Plataforma Europeia de Resolução Litígios em Linha


    Mais informações em Portal do Consumidor www.consumidor.pt.

    Esta informação não significa que a Filipa Van Brabant Clothing, Lda adira ou aceite a arbitragem por parte dos centros de arbitragem constantes da listagem dos serviços.