Shipping & Returns

We know how important it is to receive your order on the scheduled date. For this reason, we make an effort to work with logistics and transport companies that provide a fast, safe and high value service. Check here for your questions about shipping and returns of Phiclothing products.

How long does it take for my order to arrive and what are the shipping costs?

Your order will be shipped within 2 business days of purchase.

Country	Shipping Costs (€)	Delivery Time
Portugal (Mainland and Islands)	5,50 €	2 business days
Spain	10 €	2 working days
Other European Union countries	22 €	2 to 3 business days
Other countries outside the European Union	29 €	3 to 4 working days

Phiclothing can only ship orders after obtaining confirmation of receipt of payment.

We ship orders to an address of your choice, except PO Boxes. At the end of the purchase, the Phiclothing online store allows you to choose a delivery location for the shipment, which may or may not be the same as the billing address. This feature allows you to send a certain order to a different address than usual, for example, to your place of work.

Deliveries in Portugal and Spain are operated by CTT. In other countries by DHL Express (shipment by plane).

Deliveries are made from 9am to 6pm on weekdays. Someone must be at the indicated address to receive the order. This service does not include scheduling or marking options, so the delivery of the order will be carried out without prior contact by the carrier. We do not guarantee this period during periods of promotions, sales, Christmas and out of stock.

Taxes and fees for countries outside the European Union

Taxes and customs fees are not included in the final price of our products. If you make a purchase in a non-EU country, please bear in mind that your order will go through customs and may be detained. In these situations, the end customer is responsible for claiming his order with the local customs authority and assuming all costs associated with customs clearance.

Phiclothing is not responsible for possible costs related to customs fees.

Status of my order
You can only consult the status of the order if it has been placed through the Customer account. To consult, access the "Customer Area" in the "Compras carried out" tab.
How can I return/exchange a product I bought at Phiclothing?
You have 30 days to return a product.
However, the product needs to be in perfect condition: unused and with the original box undamaged. You must make the return to the following address:
Filipa Van Brabant Clothing Ltd.
Phiclothing
Largo Augusto Simoes, 2
Azores Valley
3450-203 Mortágua, Portugal
Shipping costs for returns are borne by the customer.
To make a return request, you must:
Login to your account;
Go to the “My Orders” section;
Select the respective order;
Click on Return/Exchange and follow the indicated steps.
If you have placed an order as a guest, the return must be made through the address . When the return is received, we carry out the quality control and send the new product.
Phiclothing reserves the right to refuse returns in which the communication has been made after the established period, in which the articles are not in the same conditions in which they were purchased or have been acquired free of charge through competitions carried out by the Phiclothing brand.
When and how will I receive my refund?
When the return is received, we carry out the quality control and refund the money by bank transfer, unless you prefer to receive it in a voucher.

The refund will be made within a maximum period of 14 days from the date of return of the item(s), by bank transfer (excluding shipping costs). Please always provide us with your IBAN details and SWIFT code.

Phiclothing reserves the right to refuse returns in which the communication has been made after the established period, in which the articles are not in the same conditions in which they were purchased or have been acquired free of charge through competitions carried out by the Phiclothing brand.

Any questions, please contact us via email www.phiclothing.com.